Technical Support 

Email Support: Free unlimited for the first 60 days. Up to 10 instances per month after the first 60 days. Typical response time is 30 minutes or less. Additional support is available by annual contract as described below. We're here if you need us!

Toll-free phone support: is free for the first 60 days and may be continued beyond that time as follows: By annual contract (unlimited support): $300.00 for one subscriber and $150.00 for each additional subscriber within the same licensed firm. By the hour: $60.00/hour with a $30.00 minimum per incident. Call toll-free 1-888-398-0450 or 1-209-367-0450. Hours 10:00 A.M.-5:00 P.M PST.

Of course, there is never any charge for problems related to software issues. If its a SanitSmart problem we'll correct it usually within 1 day or less and provide an update through the secure SanitSmart User Zone.

For Technical Assistance Email: DCE Software Solutions - Technical Support

For General Comments Email: DCE Software Solutions - Comments

Please provide your registration number with all technical support requests. Remember most questions can be resolved by using the extensive help system that is installed on your computer with the program software. Select the 'Help' menu item or press F1 on the item/screen in question while running SanitSmart©.

More Help for SanitSmart Users and Demo Users

Web Help: web help is available for various SanitSmart topics. From the SanitSmart Help menu select the menu item Web Help.

SanitSmart User Manual: Available for download. Powerpoint 97+ format. Don't have Powerpoint? Get the free Powerpoint Viewer !